University Hospitals Coventry and Warwickshire Trust Performance

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  • DELAYS, bad practice and poor management is putting lives at risk at Walsgrave and Rugby hospitals, while staff are bullied and intimidated, a damning report has found. Aggressive management skills and a higher than average death rate were highlighted as areas of concern by the Commission for Health Improvement (CHI). The trust is also criticised for a culture in which doctors fear being victimised for voicing concerns, in what is the worst report published to date. The report reveals that at Walsgrave, now the University Hospital Coventry and Warwickshire NHS Trust, five beds were put in bays designed for four, putting patients at serious risk. Peter Homa, CHI Chief Executive, said: "This trust has the most serious problems of any we have reviewed so far."  Rugby Advertiser 20 September 2001
  • OUTRAGE has been sparked by the damning report on Walsgrave hospitals trust, and there are calls for Chief Executive David Loughton to resign. Rugby MP Andy King said the time has come for a new team to take over the running of the trust.  Rugby Advertiser 20 September 2001
  • Editor's comment. How can there ever again be any confidence in the Walsgrave and Rugby hospitals trust while David Loughton is in charge of it.  Rugby Advertiser 20 September 2001
  • RUGBY and Coventry hospitals received zero stars in a new government rating system just a week after a comprehensive panning from the Commission for Health Improvement. The Department of Health has put the University Hospitals Coventry and Warwickshire NHS Trust with 11 other trusts that form the dregs. Managers have just three months to turn things around before being replaced.  Rugby Advertiser 27 September 2001
  • ASSESSORS from the Rapid Reaction force have savaged David Loughton's Management of University Hospitals Coventry and Warwickshire NHS Trust.   Rugby Advertiser 04 October 2001
  • SENIOR Liberal Democrats in Rugby have joined the campaign to get rid of David Loughton. Mr. Loughton, Chief Executive of University Hospitals Coventry and Warwickshire NHS Trust, has come under fire as concern surrounding about problems in the Trust s hospitals mounts. Cllr. Jerry Roodhouse (Lib Dem, Eastlands) said: The local community has completely lost confidence in the ability of the Trust s current leadership to resolve the problems outlined in the Commission for Health Improvement. David Loughton should go and go now.   Rugby Advertiser 04 October 2001
  • SURGEONS at Walsgrave Hospital say the trust can't move forward while David Loughton is in charge of it.   Rugby Advertiser 04 October 2001
  • Editor's Comment. Is Bob Ainsworth, MP for Coventry North a close personal friend of David Loughton s I wonder? He is the only local MP, out of six that has resisted a call for the resignation of David Loughton over his management of the Walsgrave trust.   Rugby Advertiser 04 October 2001
  • CAMPAIGNERS at troubled Walsgrave Hospitals hope to get 1,000 workers to sign a petition to see the chief executive go. Hospital staff calling for the resignation of David Loughton say they can t move forward while he is in charge of the trust. The University Hospitals Coventry and Warwickshire NHS Trust received a damning report from the Commission for Health Improvement, followed by zero stars in a Department of Health report.  Rugby Advertiser 11 October 2001
  • UNDER-FIRE Walsgrave bosses have hurriedly put together an action plan in the aftermath of two damning reports into hospital practices. The Commission for Health Improvement - an independent body set up by the Government to investigate the NHS - clobbered the Walsgrave trust, calling it the worst example of an NHS facility they had come across. Health Minister Alan Millburn wasted no time in naming it in his dirty dozen of failing NHS Trusts and gave them a three-month deadline to put things right.  Rugby Advertiser 11 October 2001
  • THE FALLOUT from Loughton's private address to council caused anger and bickering between political parties. After the Walsgrave boss left his behind-closed-doors meeting with Rugby Borough Council they met again, this time in public. The first subject for discussion was public participation within the NHS and Cllr. Ron Ravenhall (Lib. Dem, Knightlow) seized the opportunity to criticise what had just happened.   Rugby Advertiser 08 November 2001
  • Now hang on just a minute. I know that my prime objective has been to see the back of David Loughton, and now it is reported, in none other than The Times newspaper, that he is likely to resign in March. But believe it or not I feel a little uncomfortable with the latest suggestion. My fear is that instead of being sacked, which is what should happen with someone like David Loughton, he will more likely leave with a deal. Much as I and the rest of the population of Rugby want to see him out of the door, I don t want to see him leave 'with the loot .  Rugby Advertiser 22 November 2001
  • CONTROVERSIAL hospital boss David Loughton is expected to offer his resignation. The Chief Executive of University Hospitals Coventry and Warwickshire NHS Trust is believed to have agreed to step down in March.    Rugby Advertiser 22 November 2001
  • PRESSURE continues to mount for troubled hospital chief David Loughton after he received a vote of no confidence by senior doctors. The Chief Executive of the University Hospitals Coventry and Warwickshire NHS Trust came under fire from the independently conducted vote by the Electoral Reform Society.   Rugby Advertiser 29 November 2001
  • CHAIRMAN of the troubled Coventry and Warwickshire NHS Trust, Gary Reay, has resigned in an effort to stop infighting and politicising. He made the shock announcement yesterday (Wednesday) just before calls were made in the Commons for the resignation of the Trust s Chief Executive David Loughton.  Rugby Advertiser 29 November 2001
  • THE battle to oust troubled hospital chief David Loughton is unrelenting . Last week it was taken a step further when six MPs met in London s Westminster Hall to discuss the future of the Trust and to call for Mr. Loughton s resignation.  Rugby Advertiser 06 December 2001
  • HOSPITAL boss David Loughton will be backed - not sacked - according to health chiefs. Reports of a senior doctors meeting leaked to the Advertiser suggest Mr. Loughton will not lose his job as expected. The news came after Deputy Regional Director of the West Midlands Regional Health Authority, Dr. Sue Ibbotson, met the Coventry and Warwickshire NHS Trust s senior hospital medical staff.  Rugby Advertiser 17 December 2001
  • THE public s chance to grill under-fire hospital boss David Loughton takes place on January 16 at the council's Community Leadership Meeting. It follows October's full council meeting with Mr. Loughton which took place in private. At the original meeting Community Leadership portfolio holder Cllr. Kathleen Hayter (Lab, Admirals) asked Mr. Loughton to return to field questions from the public. This week she told the Advertiser: "I m delighted Mr. Loughton is taking part in this debate and I urge as many people with concerns as possible to attend."  Rugby Advertiser 03 January 2002
  • BELEAGUERED hospital boss David Loughton will face the wrath of the people of Rugby at a meeting next week. The under-fire Chief Executive of the Coventry and Warwickshire NHS Trust is taking questions at a meeting of Rugby Borough Council s Community Leadership Panel. The meeting, next Wednesday (Jan 16), is being conducted in public and anyone with an interest in local healthcare is urged and welcome to attend.  Rugby Advertiser 10 January 2002
  • HOSPITAL boss David Loughton should be in no doubt about the strength and depth of feeling towards him in Rugby following his public meeting.   Rugby Advertiser 22 January 2002
  • HOSPITAL boss David Loughton has resigned from his position as Chief Executive of the Coventry and Warwickshire NHS Trust. Rumours of his resignation reached fever pitch this week and were confirmed on Tuesday night by the Trust's new Chairman Bryan Stoten.  Rugby Advertiser 07 March 2002
  • TO say outgoing hospital boss David Loughton's time in charge was eventful would be an understatement. He first became known to the people of Rugby in February 1997 with the announcement that the management of St. Cross was changing hands. The news caused shockwaves around the borough and was followed swiftly by promises from Mr. Loughton that services at St. Cross would be unaffected.  Rugby Advertiser 07 March2002
  • PROGRESS has been made, but there are still deep-rooted problems at the heart of the Coventry and Warwickshire NHS Trust, according to CHI.  Rugby Advertiser 22 March 2002
  • A REPLACEMENT for outgoing hospital boss David Loughton could be in place within two months.  Rugby Advertiser 18 April 2002
  • OUTGOING hospital boss David Loughton's salary increase has come under scrutiny as the dust settles from last week's budget speech.   Rugby Advertiser 25 April 2002
  • MEMBERS of the public with concerns about Rugby's Hospital of St. Cross can now take their worries straight to the top. Chairman of the University Hospitals Coventry and Warwickshire NHS Trust Bryan Stoten is holding a series of open door surgeries. Rugby Advertiser 23 May 2002
  • I think it is a giant step forward for health in this part of the county for Chief Executive of the Walsgrave trust, Bryan Stoten, to hold surgeries to receive queries and complaints. For far too long the political machinations revolving around what was or wasn't going on have left people totally confused. People have even been unsure about what actual services have been available at their own hospital. This has been a ridiculous situation and completely unfair to Rugby as a community. But I have to ask why these opportunities can only take place in Coventry?  Editor's comment Rugby Advertiser 23 May 2002
  • RUGBY and district hospitals are well on the road to recovery according to bosses at a beleaguered local NHS trust. The University Hospitals Coventry and Warwickshire NHS Trust was given one star out of a possible three in a recently-released Commission for Health Improvement (CHI) report.   Rugby Advertiser 31 July  2002
  • THE man blamed by many for bringing Rugby's Hospital of St. Cross to its knees is officially no longer involved with the NHS. David Loughton, the former Chief Executive of the University Hospitals Coventry and Warwickshire NHS Trust, resigned earlier this year but has been working out his notice.  Rugby Advertiser 28 August  2002
  • THE FATHER of a former patient at Walsgrave hospital has branded a hike in car parking charges at the hospital as 'Loughton's legacy'. Boughton Vale man Peter Realf's son, Stephen, was in Walsgrave's children's ward six years ago meaning that his family had to travel to see him in their car. Mr. Realf says the new car parking charges would have been a tremendous expense for the family at that time. He said: "I think this will be David Loughton's parting shot to the people of Rugby. It has all the hallmarks of one of his schemes. It's pretty shabby when they are charging patients going in for treatment."  Rugby Advertiser 12 September 2002
  • A TOP NHS nursing leader has praised the way staff are improving services to patients at the University Hospitals' Coventry and Warwickshire NHS Trust.  Rugby Advertiser 14 November 2002
  • JUST two years after a public panning which saw it receive the lowest possible rating for its services, the local NHS trust has now been given a clean bill of health. In September 2001 the University Hospitals Coventry and Warwickshire NHS Trust was ranked among the worst in the country by the Commission for Health Improvement. But this week the Trust, which includes Rugby's Hospital of St. Cross, was awarded two stars out of three in national ratings.  Rugby Advertiser 17 July  2003
  • DIRTY facilities, long waiting lists and a lack of confidence in doctors has left Rugby patients' satisfaction in hospital care the lowest in the West Midlands. Rugby's MP has pledged to push for even greater reform after the publication of a damning new report. The Good Hospital Guide, produced by independent healthcare authority Dr. Foster, provided a snapshot of the work and facilities of all the hospitals in the UK and the Republic of Ireland. But the picture of the hospitals regularly used by Rugby people isn't pretty. The three hospitals - Rugby's St. Cross, Walsgrave and Coventry and Warwickshire - are all run under the umbrella of the University Hospitals Coventry and Warwickshire NHS Trust. They have outpatient waiting times which are the fifth worst in England, with more than a third of patients having to wait longer than 13 weeks.  Rugby Advertiser 20 May 2004
  • They're very chuffed with the state-of-the-art "super hospital" being built in Coventry. The £400m, five-storey complex, due to open in early 2006, will bring together emergency and specialist services on one site. It may be on the north-east outskirts of the city, but there will be 1,850 spaces in the (£6-a-day) car park. The new hospital will free up valuable city-centre land occupied since 1864 by the Coventry and Warwickshire hospital, which will close. For those patients and visitors without a car, the bus to the new unit in Walsgrave will take 25 minutes. If you're crossing town, of course, that's on top of your journey time into the centre. Wednesday October 6, 2004 The Guardian
  • A hospital has launched an investigation and suspended two of its porters following allegations that a dead baby was left in a basement overnight instead of being taken to a mortuary. The baby is thought to have died at the maternity unit at New Cross hospital in Wolverhampton over the weekend. It is claimed the body was stored in a box rather than sent to a morgue. The incident comes less than a year after the hospital's standard of care was criticised by the Healthcare Commission following its own investigation. David Loughton, the chief executive of the Royal Wolverhampton hospitals NHS trust, said the trust had contacted the baby's family to express regret. Debbie Andalo and agencies Thursday April 28, 2005
  • WAITING times in accident and emergency departments are at an all time low, NHS chiefs have claimed. Figures published this week show just two per cent of the 38,685 people who passed through the departments at S Cross and Walsgrave hospitals in April, May and June waited longer than four hours - the maximum any patient should have to wait.  Rugby Observer August 2005
  • A HOSPITAL in Wolverhampton run by controversial health boss David Loughton is suffering from crippling debts. Cash-strapped Royal Wolverhampton Hospitals NHS Trust achieved just one out of three stars in the Healthcare Commission rating. New Cross Hospital would have achieved top rating in the latest health watchdog review but for the debts, according to bosses. Mr. Loughton, who was chief executive of University Hospitals Coventry and Warwickshire NHS Trust, resigned from Walsgrave Hospital in March 2002 after a vote of no confidence. His departure followed calls from seven MPs for him to leave and a vote of no confidence by 99 consultants. The Rugby Advertiser launched a well-supported campaign to see his resignation. During Mr. Loughton's ten year 'reign' over Walsgrave and Rugby's Hospital of St. Cross, the trust was criticised in a Commission for Health Improvement report for putting patients' lives at risk with unsafe practices. It also said doctors feared being victimised for voicing concerns. This report was swiftly followed by a zero-rating in the Government's star rating system. But Mr. Loughton sprung back to become chief executive of the Royal Wolverhampton Hospitals NHS a year ago. Rugby Advertiser 22 September 2005
  • £1m health bill dispute. Payment by results has brought Walsgrave Hospital and Coventry PCT into conflict. The PCT claims the hospital taken advantage of the new system to overcharge for treatment, while the hospital believes the PCT is trying to claw back £1m of its debt by disputing payments it had originally agreed to. The matter will now have to be decided by West Midlands South SHA. Summary by Keep our NHS Public of Coventry Evening Telegraph 3 February 2006
  • Parking fees outrage. Coventry's Walsgrave Hospital has increased its parking fees. Parking charges are also being introduced at Rugby's St Cross hospital for the first time. Summary by Keep our NHS Public of Coventry Evening Telegraph 13 February 2006
  • It amounts to a pay cut for workers. Amicus and Unison leaders have hit out at the revelation that Walsgrave Hospital may charge staff up to £300 a year to park. Summary by Keep our NHS Public of Coventry Evening Telegraph 13 February 2006
  • We don't want to work in Derbyshire. Workers at the medical records department at hospitals in Coventry and Rugby face losing their jobs unless they travel to Derbyshire to work, after University Hospitals Coventry and Warwickshire NHS Trust decided to outsource their work to private firm TNT. Many of the 70 staff are part-time and the commute would not make economic sense. Hospitals workers have now started a petition - which already has 400 signatures - which calls on hospital bosses to reverse the decision.  Summary by Keep our NHS Public of Coventry Evening Telegraph 20 February 2006
  • LIVES could be put at risk and patient confidentiality compromised if plans to switch the medical notes of Rugby patients are introduced, it has been claimed. Records of patients at the Hospital of St. Cross and the Coventry and Warwickshire Hospital could be switched to a warehouse in Derbyshire, under plans drawn up by the Coventry and Warwickshire Trust. The Trust has argued that creating a 'one-stop' shop for medical records will make their service more efficient and will help them to locate records of emergency patients quicker. However, objectors claim the plans will lead to redundancies among 90 staff working in the medical records departments of both hospitals and could have fatal consequences. A worker at St. Cross, who asked not to be named, said: "The Trust say they can get the notes down here for emergency patients in 90 minutes, but what happens if they can't? It could mean lives are lost because a consultant doesn't have notes at his disposal. Morale among the medical records staff now is at an all-time low thanks to this scheme." Logistics company TNT will be responsible for housing the records in a warehouse in Swadlincote, Derbyshire.  Rugby Advertiser 23 February 2006
  • THE TRUST which runs Rugby's Hospital of St. Cross has been named as the third best in the UK for beating the MRSA bug. Staff in Rugby are celebrating after the University Hospitals Coventry and Warwickshire NHS Trust was rated in the top three with an MRSA rate of 0.12 per cent of teaching specialist hospitals.  Rugby Advertiser 23 February 2006
  • PATIENTS in Rugby have been told to wait for vital treatment in order to save funds, it has been claimed. Coventry and Rugby Primary Care Trusts (PCTs) sent a joint letter to the University Hospitals Coventry and Warwickshire NHS Trust in January asking them to delay setting dates for patient operations. The PCTs claim that asking for the delay would help save funds which could be used for other services. However, the Trust, which oversees the Hospital of St. Cross in Rugby, rejected the 'unacceptable' request out of hand. Bryan Stoten, Chairman of the Trust, said: "We discussed it and said at the end of the day, patients come first. It's not an uncommon practice, I'm afraid, as a lot of trusts find themselves in financial difficulties and see a way out of it by not treating patients. We said we will treat patients when we have to - they come first." Rugby Advertiser 13 April 2006.
  • If this is Patients' Choice then may heaven help us all! "Crisis: What NHS crisis?" Daily Mail headline - Monday April 24.  The above headline has compelled me to write to you.  I have had several hospital appointments over the last few months and been told I now have Patients' Choice  to choose when I attend and at which hospital.  The reality of all this is that in order to make an appointment , my doctor handed me a print out of my "instructions".  I was to wait for at least four to six weeks to see if I was contacted.  If not, I was to phone the number indicated.  This was just to check that I was in the system.  Fortunately, someone did telephone me before the time was up but only to tell me "they" would be expecting me to telephone "them" within the next couple of days and I was given a reference number to quote.  I was strongly urged to telephone within this time period as my call would be expected.  I did this immediately and couldn't believe how long it took her to make one appointment.  I wasn't "given the choice" of appointment, but given a date and asked if this would be convenient.  As it happened, it wasn't, so after another lengthy wait, another date was offered which I accepted.  I had already been informed that I had the choice of four hospitals, St Cross, Walsgrave, Coventry and Warwick and quite frankly I cannot remember the name of the other one.  However I was told that my appointment would be at the Hospital of St Cross.  As this was convenient, I duly accepted.  More recently I have received a communication asking me to attend Coventry and Warwick for a kidney CT scan, at 10.15am.  I duly telephoned the appointments clerk and said that as I didn't drive, I would have difficulty in getting there for that particular time and could they arrange transport?  She said that it was up to my GP to do this.  My GP said that unless I was disabled, I would have to make my own way there.  I explained I didn't drive but he said there was a bus service.  I telephoned Stagecoach who said they do not have a bus that goes directly to the Coventry and Warwick, only Walsgrave.  However, if I made my way to Coventry the bus would stop very near to Pool Meadow and it was only a ten minute walk to the hospital.  I had previously been told by the clerk at the hospital that if I could get to Pool Meadow, the hospital was only a five minute walk!  So far, it has become a ten minute walk!  So I am now in the position of not choosing my appointment time/date or the hospital, because obviously St Cross does not have a CT scanning machine.  I have no transport but because I'm not disabled, I must make my own way there.  I'm prepared to go by bus but there isn't a direct service (Ministers please note, you keep telling us to use public transport and this is precisely why we don't!)  As I have just got divorced, am in the middle of moving house and although not obviously disabled, I am 63 years of age, suffering from arthritis, I felt that the whole procedure was just too much, so I have cancelled the appointment for the time being and been told that I will be put back on the waiting list.  I am at present on pension credit but once my flat is sold I will have money from my divorce settlement and will be able to afford to pay for a taxi to take me to the hospital.  If this is Patients' Choice and if is the Health Service at its best, so help us all!     Mrs Wendy Law, Ash Court, Bilton, Rugby.  Letter in Rugby Advertiser 4 May 2006. [West Midlands South Strategic Health Authority]
  • Medical resources wasted by the millions of patients who fail to turn up for hospital appointments cost the NHS in England £614m last year, according to figures provided by trusts under the Freedom of Information Act.  John Carvel, social affairs editor Tuesday May 9, 2006 The Guardian [Note: the situation might be improved if patients did not get appointments at times and places they cannot reach. See 4 May 2006 on University Hospitals Coventry and Warwickshire Trust Performance for a letter about this problem.  Other patients have much worse problems with no convenient bus service] [West Midlands South Strategic Health Authority]
  • STAFF at the Hospital of St. Cross will have to pay for parking, it has been officially announced. Rumours have been circulating that the fees will be introduced after the University Hospitals Coventry and Warwickshire NHS Trust, who run St. Cross, said patients will have to pay for parking at the Barby Road hospital. And now bosses officially declared that parking for staff will be introduced, after lengthy consultations to find other ways to boost funds. In a letter to staff at Walsgrave Hospital, Chief Executive David Roberts said the charges will be brought in on September 1 for Walsgrave, adding that 'when staff from the Coventry and Warwickshire move to the University Hospital site, charges will also be introduced at Rugby's St. Cross to ensure equality for all our staff'. Rugby Advertiser 11 May 2006 [The charge will also apply to volunteers.  It is predictable that many volunteers will give up, so that services to patients get worse and the hospital may have to pay staff to replace them, swallowing all the income from volunteers' care parking charges and more.]
  • Healthcare Commission completes independent review of the 2006 performance ratings for NHS trusts in England. The University Hospitals Coventry and Warwickshire NHS Trust is now considered to have met all of the core standards and its score for quality of services has been changed from “good” to “excellent”. The Trust’s score for use of resources remains “fair”.  Bassetlaw Primary Care Trust requested a review of the Commission’s assessment of core standard C4c: ”All reusable medical devices are properly decontaminated prior to use and that the risks associated with decontamination facilities and processes are well managed.” The Commission concluded that, despite some identified lapses, they were not significant lapses and the request for review was upheld. This had no effect on the Trust’s final rating, which remains at “good” but it is now considered to have met all of the core standards.   Care and Health 10 May 2007

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Sheila Porter-Williams
Campaign for Health Service Democracy
Green Haven, Halfway Lane
Dunchurch
Rugby, Warwickshire CV22 6RD
sheilaCHSD@porter-williams.freeserve.co.uk